Frequently Asked Questions (FAQs)

 

 

 

Q. With regard to Pension Splitting, what is CARP advocating for single retirees?

 

A.  CARP is advocating for:

·        Higher personal exemption

·        Increase in pension credit

·        Increase in age amount

·        Changes in capping of CPP survivor’s benefits

·        Return to 71 (from 69) for conversion of RRSPs to RIFs

·        Greater access to LIFs        

·        Higher base amount and annual increases for GIS payments

 

Q.  How do individuals elect to split eligible pension income?

 

A.  The pensioner and spouse or common-law partner have to make a joint election in prescribed form with their income tax returns for the year on or before their filing due date (generally April 30 of the year following the tax year, or June 15 if self-employed). The new Form T1032, Joint Election to Split Pension Income, will be available in January 2008. The 2007 income tax return will include a new line for the pensioner to deduct the amount of pension allocated to the spouse or common-law partner. A new line will also be added for the spouse or common-law partner to report the allocated pension income.

 

Q. What is the status of the tax rate for Canadians who receive US Social Security?

 

A. M.P. Jeff Watson’s private member’s Bill C-305 regarding Canadians receiving U.S. Social Security is currently before the Finance Committee.  The purpose of the Bill is to return to the previous arrangement whereby 50 per cent of U.S. Social Security is considered taxable income, rather than 85 per cent, which is the current practice. CARP presented a Brief in support of this Bill.

 

Q.  Where can I upgrade my skills as an older driver?

 

A.  Canada’s Safety Council offers driver refresher training courses called 55 Alive.  http://www.safety-council.org/training/55alive/55alive.htm

 

Or check out the Driver Refresher seminar for mature Canadians.

http://www.drivewise.ca/display.cfm?cabinetID=160&libraryID=46&documentID=190

 

 

Q.   Why aren’t Prostate-Specific Antigen (PSA test) covered by provincial health care plans?

A.  It varies according to province, and most provinces are not covered unless cancer is diagnosed.  Argument against:  PSA is not always reliable in that numbers can be elevated without the presence of cancer and therefore requires biopsy.  Argument for: even if only 25 per cent of results are cause for concern and could indicate cancer, this is still a significant number.

 

PSA is just one of the methods of detecting prostate cancer.

 

Q.  Who should I contact if I have a problem with a retailer or service provider?        

A.    Please contact the Better Business Bureau at http://welcome.bbb.org/.

You can also refer complainants to Provincial Consumer Protection departments. Call 1-800 O CANADA to find the contact information in your province.

Q.  How do I file a consumer complaint?
A.
  Go to www.ConsumerInformation.ca  The Complaint Courier is an interactive online system to help you express your complaint more effectively. The system will walk you through a range of options, from writing letters to making effective phone calls. Click on "File a Complaint" to access the resources and expert advice you need.

Q.  Where can I go for legal advice for seniors in Ontario?

A.  Please contact ACE, Access Centre for the Elderly at http://www.advocacycentreelderly.org/ or by telephone at 416-598-2656.

 

For inquiries from other cities and provinces please go to:

http://www.seniorsinfo.ca/welcome  or http://www.seniors.gc.ca/.

 

Q. Where can I find financial aid (in my province)?

PEI- Senior Secretariat Financial Assistance Program
Charlottetown Phone: 902-368-6440 

Montague Phone: 902-838-0728

O’Leary Phone: 902-859-8811

Souris Phone: 902-687-7170

Summerside Phone: 902-888-8122

 

For more information, visit the Website.  http://www.gov.pe.ca/infopei/index.php3?number=1018760&lang=E

 

Nova Scotia- Provincial Income Assistant Department of Community Services

Individual income based

Toll free: 1-877-424-1177

 

Quebec- Tax credit for home-support services for seniors and tax credit for medical expenses

 

Revenue Quebec- 1-514-864-6299

For more information, visit the Website.  http://www.revenu.gouv.qc.ca/eng/particulier/impots/impot/credit_remb/maintien_domicile/

 

Ontario- Guaranteed Annual Income System

Ministry of Revenue

*                 1 800 263-7965

*                 1 800 668-5821 for service in French

*                 1 800 263-7776 for teletypewriter

For more information, visit the Website. 

http://www.rev.gov.on.ca/english/credit/gains/

 

New Brunswick- Low-Income Seniors' Benefit

 

Department of Finance, Revenue and Taxation Division at 1-800-669-7070.

 

For more information, visit the Website. (link: http://www.gnb.ca/0024/tax/seniors.asp)

 

Newfoundland and Labrador- Low Income Seniors' Benefit

Department of Finance
Taxation and Fiscal Policy Branch

Telephone: (709) 729-3166

 

For more information, visit the Website. (link: http://www.fin.gov.nl.ca/fin/taxcreditsprogs-lowsenr.html)

 

Manitoba- 55 PLUS Program

Telephone: 204-523-5230

 

For more information, visit the Website. 

http://www.gov.mb.ca/fs/assistance/55plus.html

 

 

 

Alberta - Seniors Benefit Program

 

Alberta Seniors Information Line
Toll-free in Alberta: 1-800-642-3853
Edmonton Area: (780) 427-7876

 

For more information, visit the Website. http://www.seniors.gov.ab.ca/financial_assistance/seniors_benefit/index.asp

 

 

Saskatchewan Income plan

In Regina, call:306- 787-2681
Outside of Regina, call Toll-free: 1-800-667-7161

 

For more information, visit the Website.

http://cr.gov.sk.ca/sip/

 

 BC- Senior's Supplement

 

Contact by telephone at 1-866-866-0800 (press 4, then 1) or visit the Website. http://www.cserv.gov.bc.ca/seniors/guide/finances/seniors_supp.htm

 

Yukon -Seniors Income Supplement (YSIS)

Yukon Health and Social Services

Telephone: (867) 667-3673

Toll free (in Yukon): 1-800-661-0408 local 3673

 

For more information, visit the Website. http://www.hss.gov.yk.ca/programs/social_services/seniors/ysis/

 

NWT-Senior Citizen Supplement Benefit

Income Support Programs Division

Phone: (867) 920-8921

Toll-free:1-800-661-0763

 

For more information, visit the Website.

http://www.hlthss.gov.nt.ca/seniors/pension/other_income_programs/senior_citizen_supplementary_benefit.asp

 

Nunavut-Senior Citizen benefit

Income Support Division- Department of Education

Phone (867) 975-5680

For more information, visit the Website.

http://www.gov.nu.ca/education/eng/is/territ_sen_supp.htm

 

For more inform0

 

Q.  How can I find out about subsidized Seniors Housing and Long-Term Care Facilities in my area?

 

A.   Please contact a service provider in your province or territory listed below.

ALBERTA                                          310-0000

                                                            www.servicealberta.ca

 

BRITISH COLUMBIA                        604-660-2421

                                                            www.gov.bc.ca

 

MANITOBA                                        1-866-626-4862

                                                            www.manitoba.ca

 

NEW BRUNSWICK                          506-684-7901

                                                            www.snb.ca

 

NEWFOUNDLAND                          709-729-2300

and LABRADOR                               www.gov.nl.ca/services

 

NORTH WEST TERRITORIES        867-667-5811

                                                            www.gov.nt.ca

 

NOVA SCOTIA                                 902-424-5200

                                                            www.gov.ns.ca/snsmr

 

NUNAVUT                                         1-888-252-9869

                                                            www.gov.nu.ca

 

 

ONTARIO                                           1-800-267-8097

                                                            www.service.ontario.ca

 

PRINCE EDWARD ISLAND           902-368-4000

                                                            www.gov.pe.ca

 

QUEBEC                                           418-644-4545

                                                            www.gouv.qc.ca

 

SASKATCHEWAN                          1-800-667-7766

                                                            www.gov.sk.ca

 

YUKON                                               867-667-5811

                                                            www.gov.yk.ca

 

You may also request a copy of the Care Guide which has a listing of LTC facilities at:  http://www.thecareguide.com/

 

Q.  Where can I find information regarding caring for grandchildren in my province?

 

A. Please contact the community services branch in your province.

ALBERTA CHILDREN’S SERVICES                    780-422-3004

                                                                                    cs.communications@gov.ab.ca

BC MINISTRY OF CHILDRENS’ FAMILY  1-800-663-7867

DEVELOPMENT                                                      enquirybc@gov.bc.ca

 

MANITOBA FAMILY SERVICES                            204-945-6964

AND HOUSING                                                         www.gov.mb.ca/fs/childfam

 

NEW BRUNSWICK DEPARTMENT                      506-453-2001

OF FAMILY & COMMUNITY SERVICES   www.gnb.ca

 

NEWFOUNDLAND & LABRADOR                       1-877-753-3888

OFFICE OF CHILD & YOUTH ADVOCATE         www.childyouthadvocate.nf.ca

 

NOVA SCOTIA COMMUNITY SERVICES            902-424-4283

FAMILY & YOUTH                                                     www.gov.ns.ca/coms

 

NORTH WEST TERRITORIES                                867-873-7046

CHILD AND FAMILY SERVICES                           www.gov.nt.ca

 

NUNAVUT DEPARTMENT OF CULTURE           867-975-5500

LANGUAGE, ELDERS AND YOUTH                    www.gov.nu.ca

 

ONTARIO MINISTRY OF CHILDREN                     1-866-821-7770

AND YOUTH SERVICES                                        www.children.gov.on.ca/mcys

 

QUEBEC CENTRE FOR YOUTH                           514-593-3979

                                                                                   www.centrejeunessedemontreal.qc.ca

 

SASKATCHEWAN CHILD AND                            306-933-5961

FAMILY SERVICES                                                www.cr.gov.sk.ca

 

YUKON DEPARTMENT OF CHILD                       867-873-7046

AND FAMILY SERVICES                                        www.commnity.gov.ykca

 

SERVICE CANADA TEL:  1-800-622-6232

 

National Organization-CANGRANDS welcomes all grandparents and Kinship families who are raising grandchildren or extended family members. Their aim is to support grandmothers, grandfathers, and Kinship families to maintain or re-establish family ties. You will find some answers to frequently asked questions concerning legal and health issues, as well as practical help for those Kin raising children and grandchildren. Visit the Website at: http://www.cangrands.com/

 

Q.  What is the current status of pensions of British expats living in Canada?


A.  CARP continues to campaign for equivalency for expats living in Canada with those  living in the U.S.  The last lawsuit against the British Government was not successful. 

 

For more detailed information please contact:  The Canadian Alliance of British Pensioners, an organization that lobbies the U.K. Government for expatriates to have their pensions increased to the same amount as those living in U.S.   For more, go online at www.britishpensions.com  or by phone: 416-253-6402

                                                           

Q.   Where can I find information on Retirement Communities?


A.  Please check out the “where to retire” checklist at: http://www.50plus.com/RetirementLiving/BrowseAllArticles/index.cfm?documentID=8084

 

And our classifieds section with community listings at:

http://50plus.com/Classifieds/RetirementCommunities/index.cfm

 

You may request a copy of the Care Guide at http://www.thecareguide.com/ a free resource to help you make informed decisions about seniors’ housing, care services and related matters for you or a loved one. Also At TheCareGuide.com you will find loads of helpful information including care provider listings for retirement homes, independent supportive living residences, assisted living residences, long-term care homes, Alzheimer care homes, home health care and community support services across Alberta, British Columbia and Ontario. (Other provinces across the country will be added.)

 

Q.  Where do I apply for my Seniors Card?


A.  Please contact Service Canada at:  http://www.servicecanada.gc.ca/

 

Q.  What do I do if I am experiencing Age Discrimination in the workplace?


A.  To find out more about your rights and to file a complaint in your province, click here.

http://www.chrc-ccdp.ca/links/default-en.asp

 

Q.   Where can I find help with my Income Tax forms?


A.  Please see the Community Volunteer Income Tax Program and Volunteer Tax Preparation Clinics at

http://www.cra-arc.gc.ca/tax/individuals/volunteer/clinics/menu-e.html

Or contact the Canada Revenue Agency at:

http://www.cra-arc.gc.ca/menu-e.html

 

Q.  What is CARP doing to improve Survivors Benefits?

 

A.  CARP’s advocacy policy is to remove the cap on survivors’ benefits so that the survivor can continue to receive the total amount of CPP paid prior to the death of the other spouse. CARP has been advocating to increase the base amount.

 

Q.  Does my Provincial benefit plan (e.g. OHIP) cover me when I am out of province/territory? 

 

A.  Please contact your provincial plan provider:

British Columbia 

http://www.health.gov.bc.ca/insurance/

 

Alberta 

http://www.health.gov.ab.ca/ahcip/AHCIP.html

 

Manitoba

http://www.gov.mb.ca/health/mhsip/index.html

 

Saskatchewan 

http://www.health.gov.sk.ca/health-benefits

 

Ontario 

http://www.health.gov.on.ca/english/public/program/ohip/ohip_mn.html

 

Quebec 

http://www.ramq.gouv.qc.ca/en/citoyens/assurancemaladie/index.shtml

 

Nova Scotia 

http://www.gov.ns.ca/health/msi/

 

New Brunswick 

http://www.gnb.ca/0051/index-e.asp

 

Newfoundland

http://www.health.gov.nl.ca/mcp/

 

Prince Edward Island

http://www.gov.pe.ca/infopei/index.php3?number=76409&lang=E

 

Nunavut

 http://www.gov.nu.ca/english/

 

Yukon Territory

 http://www.hss.gov.yk.ca/programs/insured_hearing/health_card/

 

NorthWest Territories 

http://www.hlthss.gov.nt.ca/

 

Q.  Where can I find information about Retiring Abroad?

  1.  For Canadians looking for information on retiring abroad click here

http://www.voyage.gc.ca/main/living/retiring_abroad-en.asp

for a brochure and other details.  Also check out TransitionsAbroad.

http://www.transitionsabroad.com/listings/living/resources/publishers.shtml

 

Q.  How do I know I am getting what I am entitled to in regards to CPP?


A.  Please call the CPP information line at:  1-800-277-9914 or visit them online. http://www1.servicecanada.gc.ca/en/isp/cpp/cpptoc.shtml

 

Also you can visit the Retirement Planning Institute at:  http://www.rpi-ipr.com/ or by phone at: +1 (888) 822-3948

 

Q.  What is CARP doing about the underestimation of the CPI?

 

A.  CARP proposes that the Statistics Canada error in the underestimation of CPI during 2001-2006 should be rectified by increasing all pensions in accordance with the properly adjusted CPI.

 

Please contact the Minister of Finance (http://www.fin.gc.ca/admin/contact-e.html) in support of CARP’s proposal or Minister of Human Resources and Social Development Hon. Monte Solberg at solbem@parl.gc.ca

 

Q.  Where can I find recreational or leisure groups for the 50Plus?

 

A.  Please contact the Recreation and Parks association in your province as well as local Seniors Centres. You can also check the government pages in your phone books.

 

Q. Where can I go if I am looking for employment opportunities?


A. Please visit www.retiredworker.ca. Another useful resource is the SkillsMatch website (www.skillsmatch.ca) which bills itself as “The career store for the over-40 worker.” 

 

Q.  Where do I go for information on how to unlock LIFs 25% in Ontario?


A.  Please go to the Financial Services Commission of Ontario (http://www.fsco.gov.on.ca/) to find information as well as the necessary pension unlocking forms.

 

 

Q.  Where do I go to find information regarding unlocking LIFs 50% in federally regulated industries?


A.  Click here (http://www.osfi-bsif.gc.ca/osfi/index_e.aspx?ArticleID=1560 )or here  (http://www.osfi-bsif.gc.ca/osfi/index_e.aspx?ArticleID=1556 )for

FAQs. 

 

Q.  Where can I find information and details on Pension Income splitting?

A. 
For information about pension income splitting, contact the Canada Revenue Agency. You can visit their Website (www.cra.gc.ca/seniors) or by telephone at 1-800-959-8281.   Also check out http://www.pensionsplitting.ca/

Q.  What is CARP doing for low income seniors who are below the poverty line?

A.  CARP has been meeting with politicians and bureaucrats to address the issue of seniors and poverty.  Some of our recommendations include:

ü      Raise the LICO to more accurately reflect the real cost of living.

ü      Increase the base amount of GIS payments to meet the readjusted LICO and therefore the real cost of living.

ü      Reimburse all pensioners the full amount of the shortfall caused by Statistic Canada’s admitted underestimation of the CPI between 2001 and 2006.

ü      Include fluctuating volatile items (e.g., food, fuel, etc.) in the calculations of the CPI to ensure realistic increases to pensions and supplements. 

ü      Change the base level of taxable income from $15,000 to $25,000.

ü      Reimburse CPP retroactive payments after age 70, beyond the current eleven months and with interest to cover the complete missed period of payments due to a late application.
Note: the 2008 Federal Budget will allow people on GIS to earn up to $3500 above the LICO without any adverse impact on their GIS.

Q. How do I know which medications are available in Canada?

A.
For important information, click here  http://www.hc-sc.gc.ca/dhp-mps/prodpharma/databasdon/index_e.html and here.

http://www.hc-sc.gc.ca/dhp-mps/prodpharma/index_e.html

 

Q. Are there any programs that offer assistance to seniors with disabilities who need to get renovations done to their homes?

A.  Canada Mortgage and Housing Corporation has a Residential Rehabilitation Assistance Program for Persons with Disabilities (RRAP-Disabilities)

Visit the Website (http://www.cmhc-schl.gc.ca/en/co/prfinas/prfinas_003.cfm)or call the Canada Mortgage and Housing Corporation (CMHC) at 1 800 668-2642

 

Q.  Are there any programs that offer assistance to seniors who are aging and would like to make some adaptations/renovations to their home?

A. 
The Home Adaptations for Seniors' Independence Program helps homeowners and landlords pay for home adaptations that will allow low-income seniors to stay in their own homes longer. 

Visit the Website (http://www.cmhc-schl.gc.ca/en/ab/noho/noho_006.cfm )or call the Canada Mortgage and Housing Corporation (CMHC) at 1 800 668-2642

Q. Are there any programs for seniors that cover emergency repairs?

A. 
The Emergency Repair Program helps low-income homeowners or occupants in rural and remote areas pay for emergency repairs to keep their homes safe.

Visit the Website (http://www.cmhc-schl.gc.ca/en/ab/noho/noho_005.cfm) or call the Canada Mortgage and Housing Corporation (CMHC) at 1 800 668-2642.

Seniors Information Links:

 

Seniors Canada: Resources for Seniors

http://www.seniors.gc.ca/

 

Provincial and Territorial Contacts- Senior related enquiries

http://www.seniors.gc.ca/content.jsp?lang=en&geo=1&&contentid=112